Administrative and Civil Service reforms through strengthening of government institutions and processes, improving the effectiveness and efficiency of public sector systems and building the capacity of civil servants are keys to a country’s move towards deepening democracy and economic reform efforts. The CGG team works with governments at all levels and international agencies to strengthen the administration and develop the capacity of civil servants. Some key areas of work include analysis of minimum tenure stipulation for IAS officers; survey of civil servants to capture their opinions on leadership, workforce and work environment; technical support to the Second Administrative Reforms Commission; Review of National Training Policy; and technical support to the performance management initiatives of Government of India.
- National Training Policy
- National Capability Building Framework
- Urban Sector Strategy for West Bengal
- Contribution to draft State Right to Public Services Policy
- Legislations on Rent Control, Property Rights, Public Participation and Public Disclosure
- State Disaster Management Policy
Owing to CGG’s strengths and based on national bids, a number of prestigious national assessments /evaluations have been awarded to it. The experience of seasoned civil servants, the expertise of monitoring and evaluation-experts drawn from the industry and a rich talent pool of young professionals drawn from prestigious international and national institutions have all contributed to CGG carrying out these assessments/evaluations, successfully. Some examples of CGG’s work in this area are mentioned below:
- State of Governance Report
- State of Civil Services Survey 2010
- National eGovernance Awards evaluation
- Evaluation of community participation procedures in RAY
- Strategic assessment of health sector for World Bank
- Credit Guarantee Fund for pro-poor housing
CGG has demonstrated capacity for and experience in dealing with all aspects of capacity building of government functionaries. It drafted the National Training Policy, 2012 for the Department of Personnel and Training, Government of India. CGG has successfully dealt with all aspects of training – Training Needs Assessments, Design of Training, development of Training Content, its delivery and its impact. CGG has imparted training to functionaries of Government of India, the state as well as the local governments, on a wide variety of areas constituting the governance reforms. It has been recognised as a ‘Training Institution in the area of Governance Reforms and e governance’ as per G.O. Rt.4102, by the Government of Andhra Pradesh. In addition, CGG, in its roles of National Implementing Agency and National Key Resource Centre, has managed the design and delivery of prestigious national-level capacity building programmes for the Government functionaries, for and on behalf of Government of India and international agencies like the UNDP. CGG has been identified as the institution of choice for hand holding various state governments in introduction and implementation of New Public Management-practices like the Results-Framework Document. CGG also facilitates study tours and conducts knowledge sharing workshops for national and international legislators and civil servants. Some recent assignments completed in the area of capacity building include the following:
- Implementation of Capacity Building for Access to Information Programme
- RTI Online Certificate Course
- Urban finance and governance
- SJSRY implementation
- RAY trainings for elected representatives
CGG has successfully completed a number of consulting and advisory-support projects for the Governments in India as well as for the international agencies like DfID, World Bank, UNDP, ILO etc. It has advised its clients on a wide range of issues, covering inter-alia the areas of e-Governance Reforms, Government Process Re-engineering, Institutional strengthening and Organization Development, Accountability and transparency, Innovations in government, Public Service Delivery, Performance management etc. Key examples are listed below:
- Governance Reforms Programme for Government of Andhra Pradesh
- Urban Sector Strategy for West Bengal
- Advisory Support to Select Central Departments to achieve Excellence in Public Service Delivery – SEVOTTAM
- Preparation of a Model Code for Good Governance
- Consortium on productivity enhancement in irrigated agriculture
CGG acts as a nodal agency for a number of national and international knowledge sharing platforms. In the international platforms, where CGG has acted as the sole representative from India, its contribution is informed by the best practices from across the country. CGG is also banked upon to provide research support to high level commissions/committees and workshops of the Government of India and the Government of Telangana. The following list of assignments represents CGG’s work in this sphere:
- National Key Resource Centre on Rural Drinking Water
- National Resource Centre to Ministry of Housing and Urban Poverty Alleviation
- A.P. State Innovation Council
- Knowledge support to national conferences on Governance and Administrative Reforms
- Assistance to India-Brazil-South Africa forum on Governance and Public Administration
- Support to South Asia Resource Centre on Social Accountability for World Bank
CGG acts as a nodal agency for a number of national and international knowledge sharing platforms. In the past 17 years, CGG has taken several path-breaking initiatives in the area of e-Governance; CGG caters to a growing number of requests for the development of critical e-Governance applications for Government of India, Government of Telangana and other state government organizations. The software applications developed by CGG have contributed to improving public service delivery, reduction of cycle time in government processes, and improvement in transparency and accountability. Some of the Key Applications developed by CGG:
- Online Beneficiary Management and Monitoring System (OBMMS), Telangana & AP
- Electronic Payment and Application System for Scholarships (ePASS)
- Degree Online Services, Telangana (DOST)
- Online Grievance Redressal System (OGRTS)
- GHMC – Over 50 Modules
Centre for Good Governance has been associated with m-Governance related projects by developing mobile based applications for its User departments. Till date, CGG has developed over 70 mobile applications for its User departments in various sectors such as Aadhaar based services, Agriculture, Irrigation, Education, Health, Electoral services, Skill Development, Fire, Police and Citizen-centric services for Urban Local Bodies.