Highlights from the National Workshop on Effective Redressal of Public Grievances!
The Department of Administrative Reforms and Public Grievances (DARPG) is organizing a National Workshop on “Effective Redressal of Public Grievances” on November 18, 2024, at Vigyan Bhavan, New Delhi, in the august presence of Hon’ble MoS (PP), Dr. Jitendra Singh Ji.
As part of the presentations by the Knowledge Partners of DARPG, Sri Rajendra Nimje, DG, CGG, shared valuable insights during his session on the “Grievance Redressal Assessment and Index (GRAI)”. He covered the genesis, objectives, and key elements of GRAI, as well as how GRAI 2023 advances the framework from GRAI 2022. His presentation also highlighted the indicator-based performance of Ministries and Departments and provided a comprehensive Road Map for enhancing grievance redressal